FAQ

Questions & answers

Can’t find what you need? Write to contact@eurekamoment.co.

Getting started

How do I install Study Buddy?

Study Buddy isn’t on Google Play yet (coming soon), so you install the app file (APK) from our website:

  1. On your Android phone, open the download page and tap Download the app.
  2. Open the downloaded file from the notification or your Downloads folder.
  3. If Android says your browser isn’t allowed to install apps, tap Settings, turn on Allow from this source, and go back.
  4. Tap Install, then Open.

Only download Study Buddy from studybuddy.eurekamoment.co.

Which Android phones does it work on?

Study Buddy works on Android 10 or newer (most Android phones from 2019 onwards). It needs a microphone for talking to the buddy, a camera for photographing worksheets, and an internet connection.

Is there an iPhone version?

Not yet. Study Buddy is Android-only for now.

Who is Study Buddy for?

Primary-school children, especially Class 1 to 4 (about 6 to 9 years old). A parent sets up the family account and adds each child.

Is there a free trial?

Yes. Every new family gets a free trial of 10 worksheets or 60 minutes of talk time, whichever comes first. No payment details needed.

Can I add more than one child?

Yes. One family account can have several child profiles. Each child gets their own buddy, favourites, homework and reports.

Using the buddy

Does the buddy give away the answers?

No. The buddy asks, listens, gives hints and breaks questions into smaller steps. Your child writes the answers on their own sheet.

Which languages does it speak?

English for now. The buddy is built to understand Indian English, and your child can also type answers.

Does it work offline?

The buddy needs an internet connection to read worksheets and to reply. Voice recognition (turning your child’s speech into text) runs on the phone itself.

Is the buddy’s voice a real person?

No. The buddy’s voice is machine-generated speech (text-to-speech), made by a computer — it is not a human voice.

Privacy & safety

What data do you collect?

Your email, your child’s first name or nickname and class, photos of homework you choose to take, the text of what your child says to the buddy and its replies, usage (like minutes and worksheets) and crash reports. Speech is turned into text on the phone; we don’t store recordings of your child’s voice.

Each family’s data is stored separately under that family’s account. There are no ads, and we don’t sell data. Details are in our privacy policy.

How do I delete my data?

In the app, go to the parent area → Settings → Delete family account (or delete a single child). You have a 72-hour window to restore it if you change your mind; after that it is deleted for good. You can also email contact@eurekamoment.co from your account email.

Can my child change settings or buy things?

No. Settings, reports and plans are behind your 4-digit parent PIN, and plans are only bought by a parent on this website.

Plans & billing

How does billing work?

Plans are bought on this website, on My account. Sign in with the same email you use in the app, choose a plan and pay with UPI, debit/credit card or netbanking through Razorpay, our payment partner. Your plan appears in the app the next time it syncs — pull to refresh or reopen the app.

How do I cancel?

There’s nothing to cancel. Plans are prepaid for a fixed period and do not renew automatically. When the period ends, you can choose to buy again.

Can I get a refund?

If something isn’t right, email contact@eurekamoment.co within 7 days of payment with your account email and receipt number, and we’ll look into a refund.

Where do I find my receipts?

Sign in to My account — all your payments and receipt numbers are listed there.

Ready for calmer homework time?

Install the app, sign in with your email and try it free with your child tonight.